How to make sure your clients receive our emails

If a client says they aren't getting invoices, payment receipts, proofs, or Customer Portal emails from us, use this guide to help them get every message.

Step 1: Check the client's details in ARC

1. Open the client's account in ARC.
2. Confirm their email address is spelled correctly.
3. Confirm they have the right contact type. Invoices and payment receipts go to the Billing contact. A Primary contact receives everything.
4. Check the Email Tracker at the bottom of the account to see whether recent emails were delivered. See How to Use the Email Tracker in ARC.

Step 2: Send your client these instructions

Copy and paste this to your client:

To make sure you receive all of our emails, including invoices, receipts, and proofs:

1. Check your Spam, Junk, and Quarantine folders for emails from City Lifestyle.
2. If you find one, mark it as Not Spam.
3. Add citylifestyle.com and lifestylepubs.com to your safe senders list.
4. If your company has an IT team or email provider, ask them to allowlist (whitelist) both domains: citylifestyle.com and lifestylepubs.com.

Step 3: Still not getting them?

Submit a ticket to National Support with the client's name and email address.