City Lifestyle Customer Portal Resources
Welcome to your all-in-one resource hub for navigating the City Lifestyle Customer Portal. Whether you’re just getting started or need a refresher on a specific process, this guide offers quick access to training materials, helpful walkthroughs, and best practices. Click any of the links below to explore short tutorials and step-by-step instructions tailored to your advertising journey.
Customer Portal
Learn the basics of using the City Lifestyle Customer Portal. These tools help you manage your campaigns, access key information, and make the most of your partnership with us.
Ads
From submitting ad requests to understanding the production process, this section walks you through how to ensure your print and digital ads are submitted correctly, revised when needed, and aligned with your brand.
How to Submit an Ad Creative Design Request
Understanding the Ad Creative Design Production Process
How to Submit a Realty Report Ad Design Request (Relators only)
How to Upload a Print-Ready Ad
Understanding the Print-Ready Ad Production Process
How to Repurpose a Previous Ad
Agreements & Invoices
Need help navigating your billing or agreements? These tutorials cover where to find invoices, how to update payment methods, and what to expect from your active agreement.
Navigating the Agreements Tab and Updating the Autopay Method
Digital Listing
Your digital listing is a key part of your City Lifestyle presence. This section shows you how to set up your profile, post digital articles or promotions, and view your campaign’s reach across print and social platforms.
Setting Up a Digital Listing Profile
Posting a Digital Article to Your Digital Listing
How to View Your Print and Social Media Marketing Reach
Common Revision Requests and Solutions
Revision Request |
Explanation |
Solution |
| Low Resolution | The image or ad quality is too low, leading to pixelation in print. | Submit a high-resolution image (300 dpi) for clear print quality. |
| Blurry or Unclear Image | The image appears blurry or lacks clarity. | Ensure images are sharp and high-quality; replace blurry photos as needed. |
| Spelling or Grammar Error | There is a typo or grammatical error in the ad text. | Review and correct all text errors; proofread carefully before resubmitting. |
| Incorrect Ad Dimensions | The ad does not match the required size specifications. | Resize your ad to the specified dimensions, including bleed requirements. |
| Safe Area Violation | Important elements fall outside the safe area and may be cut off in print. | Keep essential content within the designated safe area. |
| Expired Offer/Coupon | The coupon or offer has an outdated expiration date. | Update the offer or coupon to a valid date for the month of issue. |
| Out-of-Season Ad Content | Ad content is irrelevant for the publication’s season (e.g., holiday ad in a non-holiday month). | Adjust content to match the season or timing of the publication issue. |
| Non-compliant Content | Content does not meet City Lifestyle’s content policies. | Work with your publisher to revise the content according to City Lifestyle’s guidelines. |
| Multi-Page File Submission | Ad file includes multiple pages instead of a single-page format. | Submit as a single-page file; ensure the file format meets submission guidelines. |
| Incorrect Color Profile | The ad was submitted in an unsupported color profile. | Convert the ad to a CMYK color profile to ensure accurate color reproduction in print. |
| Unauthorized Use of CL Logo | The ad includes the City Lifestyle logo without prior authorization. | Remove the logo or seek permission if needed; comply with City Lifestyle’s brand guidelines. |
| Cut-Out Style Coupon | The coupon is formatted for cut-out, which is not allowed. | Adjust to a promo style design to fit within the ad, avoiding any cut-out style. |