Splitting an Ad Insertion

Splitting an ad Insertion becomes helpful when a client wants to run multiple ads on one ad Insertion. We do not allow multiple advertisers on one insertion, however, we can run two advertisers side by side by splitting the insertion and placing Placement Notes indicating which two ads you want to run side by side.

Splitting an ad insertion must be done internally by a National Support Specialist. This request must be submitted before the creative deadline.

To request this in Arc:

Click the “?” icon in the top right corner of the screen.
In the beacon, select "Email" to submit a support request or "Chat" if a specialist is available.

When submitting your request, include all key details to ensure a smooth process:

Account Name
Current Insertion Size
New Insertion Sizes
Insertion Cost
Terms (month(s) and year for the insertion)
Any other relevant information

Example: “Please split Meierotto Jewelers’ October 2024 ½ page horizontal ad into two ¼ page vertical ads.”

A support specialist will follow up if additional details are needed and when the insertion has been added to the contract.

How to Split an Ad Insertion

This guide will walk you through the process of splitting an ad insertion in a contract by submitting a support ticket in ARC.

Go to citylifestylehq.com

1. Click the ?

To Split an ad insertion, you must submit a request in ARC prior to the ad deadline. In ARC click the question mark logo in the top right corner to begin submitting a ticket.

2. Select the "Accounting/Legal" category

Select the Accounting and Legal category.

3. Click "Still unsure? Contact us here." to submit a National Support ticket

Scroll to the bottom to submit a support ticket.

4. At the top of the Beacon, click "Ask"

The National Support beacon will populate. Click "Ask" at the top of the beacon to begin.

5. Click here to submit a support ticket

To submit your ticket select the next prompt

6. Fill in your magazine title

Enter your magazine's title

7. Select your Ad Deadline

Select your correlating Ad Deadline

8. Select "Accounting + Legal"

Under Department select Accounting and Legal from the drop down menu

9. Select "Contract Changes or Pause"

Select Contract Changes or Pause

10. Click "Next"

Click "Next"

11. Add Subject

In the Subject field, type "Please Split Ad Insertion for Client XYZ"

12. Add Information

Next include the current ad size, the requested new ad sizes and the length of the split. If there is a specific location or placement instruction, include any placement notes, especially if you want the ads side by side.

13. Add Information

Click send a message to submit the ticket and the National Support team will get back to you within 48 business hours.

In this guide you learned how to request to split an ad insertion through a support ticket in ARC.