How to Upload a Print-Ready Ad in the Customer Portal

Providing a print-ready ad ensures clients have full control over the design, layout, and messaging of their ad, allowing them to maintain brand consistency and meet specific advertising goals. It also speeds up the production process, reduces the potential for errors or misinterpretations, and eliminates additional design costs, ensuring the ad is printed exactly as envisioned. 

Print-ready ads should be submitted as early as possible, but no later than the first ad deadline. This ensures that the production team has enough time to review the ad and provide feedback if any revisions are needed. Submitting early allows the client to address any issues before the final deadline, ensuring the ad is approved by the production team by the final deadline.

  1. In the customer portal, select the Ads icon located in the menu on the left-hand side of the page.
  2. Find the month you want to upload content for, then click the gray plus sign.
  3. Under Ad Options, locate the Upload a Finished Ad option and click the “Select” button.
  4. Click the green “Upload Provided Ad” button located towards the top left side.
  5. Select and open the print-ready ad PDF file you want to upload.
  6. Once the ad has been uploaded, review the Additional Specifications on the right-hand side that have check marks:
    1. Green checkmarks next to the specs indicate that the file meets the technical guidelines for that specification.
    2. A red X next to any of the specifications indicates there is an issue with that spec, and you must make the necessary revisions to the file before proceeding with the submission.
      1. Color Mode: Ensure the color mode is CMYK or RGB (accepted formats).
      2. Resolution: The resolution should be 300 DPI or higher for all elements included in the ad.
      3. File Type: PDF is the recommended file type.
      4. Ad Size: This section will show if the ad size is correct or indicate how the dimensions differ from what ARC requires.
  7. Click Submit when all specifications are met.

Fixing Issues 

If you choose not to have the specifications that have a red X next to them fixed, or you are unable to fix them, you can still submit your ad using the “Fix My Ad” button. This will submit the ad to the corporate designers for review. 

  • If you are unable to fix the issues, you can use the "Fix My Ad" button in an attempt for the corporate design team to try to fix the issue.
  • The corporate design team can only make minor adjustments, such as:
    • Removing crop marks
    • Fixing minor sizing issues
  • Note: Submitting with the "Fix My Ad" button does not guarantee that all issues will be resolved. The ad may still require revisions.

00:00: This guide will walk you through the process of uploading a print-ready ad in

00:04: the client portal.

00:06: Providing a print-ready, add ensures clients have full control over the design layout

00:10: and messaging of their ad, allowing them to maintain brand consistency and

00:14: meet specific advertising goals. It also speeds up the production

00:18: process, reduces the potential for errors or misinterpretations and

00:22: eliminates additional design costs ensuring the ad is printed exactly

00:27: as envisioned.

00:50: In the customer portal, select the ads, icon located, from the menu on the

00:54: left-hand side of the page.

00:57: Locate the insertion by month. You are wanting to upload four and click the gray

01:01: plus sign.

01:03: Under Upload a Finished Ad click Select

01:07: Click the green upload provided add button.

01:10: Located towards the top left side to upload your print ready, add PDF

01:14: file.

01:16: Once the ad has been uploaded verify the additional specifications on

01:20: the right hand side have green, check marks green, check marks indicate

01:24: the file meets that guideline. If there is a red X, this indicates an

01:28: issue with one of the guidelines and will need necessary revisions to the file before proceeding

01:32: with the submission. Click submit, when all specifications are met

01:37: The guide covered how to upload a print-ready ad in the client portal.

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