Managing Communication Settings in Arc
ARC allows you to turn email delivery on or off for many notifications, including deadlines, payments, ad proofs, and more. Your current settings remain unchanged until you update a toggle.
Updating Your Notification Preferences
- In ARC, navigate to the “Profile” tab in the left navigation menu
- Click “Communication Settings” at the top of page
- Notifications are grouped in three categories: Sales, Financial and Operations
- Each notification has two options
- Email: To your City Lifestyle email address
- Text: To the phone number listed under your profile *Coming soon
- Each toggle shows your current email preference. Turn a toggle on to receive that notification, or turn it off to stop receiving the email.
Important: Notifications marked “Required” cannot be turned off. These alerts include critical items you need to address, such as failed payments or ad action items.
Types of Notifications
*Required notification
| Category | Notification | Email toggle starts |
| Sales | Social Deal Onboarding Form | Off |
| Sales | Social Deal Refresh Form | On* |
| Sales | Social Deal Refresh Reminder | On |
| Financial | Invoice | Off |
| Financial | Outstanding Payments | On* |
| Financial | Payment Successful | Off |
| Financial | Payment Failed (SMM only) | On |
| Financial | Failed Payment Reminders (SMM only) | On* |
| Financial | Downgraded (SMM only) | On |
| Financial | Sign Reminder | Off |
| Financial | Sign Final Reminder | Off |
| Financial | Ad Cancellation Success | On |
| Financial | Renegotiation Request | On* |
| Financial | Renegotiation Declined | On* |
| Operations | Ad Deadline Reminder | Off |
| Operations | Ad Action Items | On* |
| Operations | Initial Ad Proof | On |
| Operations | Final Ad Proof | On |
| Operations | Ad Revisions | On |
| Operations | Planning Sheet | On |
| Operations | Article Published | On |
| Operations | Meeting with Client Confirmation | On |
| Operations | Customer Portal Invite | On |
| Operations | Campaign Live | On |
| Operations | Proofing Round | On |