Managing Communication Settings in Arc

ARC allows you to turn email delivery on or off for many notifications, including deadlines, payments, ad proofs, and more. Your current settings remain unchanged until you update a toggle.

Updating Your Notification Preferences

  1. In ARC, navigate to the “Profile” tab in the left navigation menu
  2. Click “Communication Settings” at the top of page
  3. Notifications are grouped in three categories: Sales, Financial and Operations
  4. Each notification has two options
    1. Email: To your City Lifestyle email address
    2. Text: To the phone number listed under your profile *Coming soon
  5. Each toggle shows your current email preference. Turn a toggle on to receive that notification, or turn it off to stop receiving the email.

Important: Notifications marked “Required” cannot be turned off. These alerts include critical items you need to address, such as failed payments or ad action items.

Types of Notifications

*Required notification

Category Notification Email toggle starts
Sales Social Deal Onboarding Form Off
Sales Social Deal Refresh Form On*
Sales Social Deal Refresh Reminder On
Financial Invoice Off
Financial Outstanding Payments On*
Financial Payment Successful Off
Financial Payment Failed (SMM only) On
Financial Failed Payment Reminders (SMM only) On*
Financial Downgraded (SMM only) On
Financial Sign Reminder Off
Financial Sign Final Reminder Off
Financial Ad Cancellation Success On
Financial Renegotiation Request On*
Financial Renegotiation Declined On*
Operations Ad Deadline Reminder Off
Operations Ad Action Items On*
Operations Initial Ad Proof On
Operations Final Ad Proof On
Operations Ad Revisions On
Operations Planning Sheet On
Operations Article Published On
Operations Meeting with Client Confirmation On
Operations Customer Portal Invite On
Operations Campaign Live On
Operations Proofing Round On
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