Cancellation Requests

Agreements may need to be canceled for various reasons, such as changes in the client's business, budget constraints, or dissatisfaction with performance. Properly processing a cancellation ensures clear communication of the terms, mitigates any potential legal or financial issues, and maintains professionalism. By handling cancellations effectively, both parties can move forward without misunderstandings, protecting the business relationship and allowing for smoother operational adjustments.

In ARC, navigate to the Accounts page on the left-hand side of the screen.
Click on the “Accounts” Tab found towards the top of the page.
Search for the account name in the search field.
1. Other fields are not required but can be used to help filter your search.
Select your account from the list by clicking on the account name.
Select the Agreements tab at the top of the account page.
Click on the client’s current agreement.
Scroll to the bottom of the page and click the “Request Cancellation” button.
Select the first month/year in which the ad won’t run and hit calculate.
If any editorial was run, hit Add Editorial, select the magazine, month, and year the editorial ran, and the number of pages.
Click Submit Cancellation Request.
Your client will receive an email with a link to view the cancellation terms.
1. Your client will receive an email with a link to view the cancellation terms. They also can access the cancellation by going to the Agreements tab in their Customer Portal and clicking the red “Cancel" button.
Your client will have two options to select from
1. Continue Agreement
2. Proceed with Cancellation
The client must select, proceed with cancellation and pay any cancellation to successfully cancel and terminate the remainder of the contract.

Requirements:

The cancellation request must be submitted in writing at least 20 days before the Ad Deadline for the first insertion being removed.
- For example, if the client wants to cancel starting in October, the cancellation request must be submitted 20 days before October’s ad deadline.

00:00: This guide will walk you through how to process a cancellation request in Ark.

00:05: Agreements may need to be canceled for various reasons such as changes in the client's

00:09: business budget constraints or dissatisfaction with performance.

00:13: Properly processing a cancellation ensures clear communication of the terms mitigates

00:17: any potential legal or financial issues and maintains professionalism.

00:22: By handling cancellations effectively. Both parties can move forward without

00:26: misunderstandings protecting the business relationship and allowing for smoother operational

00:30: adjustments.

00:33: In Ark, navigate to the accounts page, on the left hand side of the screen.

00:38: Click on the accounts tab down towards the top of the page.

00:42: Search for the account name in the search field.

00:45: Select your account from the list by clicking on the account name.

00:49: Put the agreements tab on the top of the account page.

00:53: Select the client's current agreement.

00:56: Scroll to the bottom of the page and click the request cancellation button.

01:01: Select the first month in which the ad won't run?

01:05: Click calculate.

01:08: Advertisers must submit a written cancellation request at least 20 days before the

01:12: next add submission deadline. If you try to cancel less than 20 days

01:16: before the deadline an error message will appear and you won't be able to proceed.

01:20: You'll need to choose the first available month that meets the 20-day notice

01:24: requirement to move forward with the cancellation request.

01:28: Arc will Auto calculate the fees associated with the cancellation, but some items may

01:32: need to be manually entered.

01:35: Listed in the Terms and Conditions of the contractual agreement, the Advertiser will

01:38: be charged a base admin cancellation processing fee.

01:43: Also, any advertising or design services included in the agreement that have already

01:47: been invoiced will be re-invoiced at the current open rate for ads that have already

01:51: been printed.

01:52: The open rate is determined by the most recent Media Kit and may be higher than

01:56: the rate originally agreed upon.

01:58: Please note, we only re-invoice for the ads that were already printed,

02:01: not for all insertions in the original contract. Upon cancellation,

02:05: any balances that have been paid will be deducted,

02:08: and the remaining amount owed will be based on these adjusted invoices.

02:13: If an Advertiser received editorial content, like an article or feature and wasn't

02:17: charged before they will now be billed for it at the open ad rate depending on its

02:22: size. For example, a full page feature will be charged as a full

02:26: page ad. To include this in the cancellation click add editorial.

02:31: Enter the details about the featured editorials that were printed for the client.

02:36: Click submit cancellation request to send.

02:39: Notice to the client.

02:40: Your client will receive an email with a link to view the cancellation terms.

02:45: They can also cancel the agreement through the customer portal in the agreements table.

02:50: In the link they receive, your client will have two options to select from. Continue

02:55: Agreement or Pay and Cancel Agreement.

02:57: The client must select Pay and Cancel Agreement in order to successfully cancel and

03:01: terminate the remainder of the contract.

03:04: If they close the screen without selection or select continue agreement the

03:07: contract will stay intact.

03:10: This guy provided a detailed walkthrough on processing a cancellation

03:14: within City lifestyle h q.