CL Connect Communities FAQ

General Access & Purpose

What is CL Connect?

The CL Connect platform is our centralized space for collaboration, training, communication, resources, and support for publishers and team members.

It includes:

Community feeds
Training courses
Events
Group-specific communication spaces
Announcements and updates
Resource sharing

What is the link to the CL Connect platform?

You can access the CL Connect here: City Lifestyle Communities

Is there a CL Connect mobile app?

Yes! We suggest you have CL Connect downloaded for push-notifications. You can download CL Connect for iOS or Android.

How do I log into CL Connect?

Using the link in the invitation email, you will log in with your City Lifestyle Google account. CL Connect cannot be accessed by anyone without a CL email address.

Who has access to the CL Connect?

Access is available to approved City Lifestyle users based on role and permissions. This may include:

Publishers
Publication Directors
Editors
Account Managers
Corporate team members
Approved contractors/staff

Access to certain groups, courses, or feeds may vary by role.

I cannot access the Cl Connect platform. What should I do?

If you cannot access the platform:

Verify you are using your City Lifestyle email address
Check spam/junk folders for invitation emails
Try resetting your password
Contact National Support if issues continue

Why can’t I see certain groups or content?

Some areas are permission-based and only visible to users assigned to those audiences or roles. If you believe you should have access to a specific group, contact National Support.

Can I manage my notifications?

Yes. Users can customize notification preferences within their account settings. You can also personalize notifications in each space by clicking the three dots in the top right corner and selecting Notifications.

Feeds & Communication

What are CL Connect community spaces?

CL Connect is intended to encourage collaboration, communication, idea sharing, and peer engagement throughout the network.

Examples of appropriate posts may include:

Sharing wins or best practices
Networking and collaboration
General discussions or questions
Questions about events
Peer-to-peer idea sharing

However, CL Connect should not replace official support channels for operational assistance, troubleshooting, account-specific requests, or urgent matters.

For items requiring support, guidance, approvals, troubleshooting, or action from Corporate teams, publishers should continue to:

Submit tickets through National Support
Use the Help Beacon within ARC
Follow existing operational support processes

This helps ensure requests are properly tracked, routed, prioritized, and resolved by the appropriate team.

Will important company updates be posted in Communities?

Yes. Many operational updates, training announcements, reminders, and event information may be shared through Communities feeds. Users are encouraged to regularly check the platform.

Courses & Training

What are courses used for?

Courses provide structured training and educational content for:

Onboarding
Sales training
Operational training
Editorial training
Systems/processes/Policies
Continuing education
Role-specific development

Are courses required?

Some courses may be required depending on your role, stage, or operational needs. Your trainer or corporate contact will communicate required training expectations.

Can I rewatch course materials?

Yes. Course content can be revisited at any time and often available as individual lessons in the training and document sections of ARC.

Events

What types of events are hosted in CL Connect?

Events may include:

Live trainings
Office hours
Workshops
Webinars
Conferences
Team meetings
Mastermind sessions

How do I register for an event?

Open the event within CL Connect and follow the registration or RSVP instructions provided.

Will event recordings be available?

Some events may include recordings or replay materials after the session concludes. Availability varies by event type.